What TO do.
1. Make it an ‘if’
If y
What NOT to do.
Do NOT tell them what to do.
Why? People do not being told what to do.
Do not say “Please do xxx…”
Examples:
| What happened | What you wanted to happen | What you communicate to them/ or how something can be changed | Tell them your boundaries |
| Some posted topic X in chat group #1 | You wanted them to post topic X in chat group #2 | The person could be removed from the chat group #1. – Obstacle. Then they cannot do it. | Chat group #1 was created for y. Chat group #2 was created for x. Posts about X should be posted in group #2. |
